Q: What is an Olympex Group IBC Online Investment Account?
A: Online Investment Account is an insured money market account that offers one of the highest savings rates among the top commercial banks and most online investment companies.

Q: How do I make deposits?
A: Depositing funds is made simple and convenient by electronic currency transfer. Compare various supported electronic currencies and choose one or several ecurrencies that best fit your demands. We accept E-bullion, E-gold, Liberty Reserve and Pecunix.

Q: Are there any fees or minimum balance requirements?
A: We do not charge any fees. Minimum investment is $5, maximum - $50,000.

Q: How do I make my initial deposit?
A: First of all, please register an account, then choose investment method and make a deposit. You can find depositing instructions here (login required).

Q: How do I know my money is secure?
A: Initial deposit is insured. In addition, Olympex Group as a leader in financial services, offering a broad spectrum of products and services to consumers, small businesses and commercial clients, provides Bank Guarantee for for deposits over $15,000. We have more than $5 million in total deposits because of the level of trust we’ve built with our customers.

Q: I've just transferred funds to your ecurrency account but cannot find my deposit inside my Olympex account area.
A: You can find all of your running investment accounts on "My Investments" page. If you made a deposit via e-gold or e-bullion, please make sure that you have confirmed the deposit, othderwise your new investment account will not be activated.

Q: I've been trying to transfer funds to your E-gold account but the following error occured "Payee Account Number is missing or invalid." .
A: Please make sure you've copied account number without any spaces or other symbols, just digits. This error may occur if you accidentally type extra symbols in payee account field. We recommend you to pay via our e-gold payment link to avoid errors.

Q: I have one running investment account, can I start one more?
A: Yes, you can start as many investment account as you wish. One new deposit is equal one new managed investment account. Please find all running managed investment accounts on "My investments" page.

Q: I have several active investment accounts, can I merge them?
A: Unfortunately it is not possible.When investment accounts expire, you'll be able to reinvest the whole balance or any part of it.

Q: I have forgotten my Login ID. How can I restore it?
A: Please provide us with your e-mail address and full name, we will send your Login back to you.




Q: Are investment terms in business or calendar days?
A: Terms are in calendar days.

Q: Can I withdraw my interest daily?
A: Interest and initial deposit are held till deposit maturity. You'll be able to withdraw your funds or prolong investment when your investment account expires, i.e. in 10/25/50/100 days depending on chosen investment account type.

Q: What is the different between "New invesment" and "Prolong investment" tools?
A: "New investment" tool is for those who wish to create a new investment account using e-currency account as funding source."Prolong investment" tool is for those who wish to create a new investment account using Olympex account balance as funding source, i.e. reinvest the funds.

Q: I'm new to e-currencies and doubt which investment method is better.
A: Please refer to "Investment Methods" page for ecurrency guide. Take a look at survey results as well.

Q: Can I invest from my Olympex account balance?
A: Yes, you can invest from account balance, please use "Prolong investment" tool.




Q: My investment account will expire soon. Will you transfer funds to my e-currency account automatically upon expiration?
A: When one of your active investment accounts expires, you'll be paid to your Olympex account balance. This allows you to choose whether to withdraw money or prolong investment account.

Q: How do I withdraw my money?
A: Withdrawal method depends on deposit method. For example, if you made a deposit via e-bullion, you'll be able to request withdrawal to e-bullion only. Olympex Group IBC does not provide exchange service. E-gold, Liberty Reserve and Pecunix withdrawals are instant, i.e. money transfer takes 3 to 5 seconds to be processed. E-bullion withdrawal is a manual process and may take up to 24 hours depending on Financial Department workload.

Q: Can I merge my e-bullion and e-gold balances?
A: Account balances valued in different e-currencies cannot be merged, split or moved to other e-currency. Olympex Group IBC does not provide exchange service.

Q: Can I change my e-curency account(s)?
A: You cannot change your e-currency account manually due to strong account security (in case of account hijacking intruder will not be able to steal your money). If you wish to update your e-currency account(s), please contact customer assistance department. We will make sure that you are an account holder and update your profile.

Q: I tried to withdraw instantly via E-gold / Liberty Reserve / Pecunix but failed. What's the problem?
A: Please make sure you have your e-currency account(s) added to your Olympex profile to be able to process instant withdrawals.




Q: I want to refer my friend and earn commissions from his investments. How can I do it?
A: Please log in your Olympex account and find your referral link on "Account Information" page (e.g. http://www.olympexgp.com/?id=49823). If a person visits Olympex Group's website via your affiliate link and registers a new Olympex account, you will earn commissions from each new and prolonged investment of this person.

Q: Will I get commission, if my affiliate reinvests from account balance?
A: Yes, affiliate commission is credited for both new (direct) and prolonged (reinvested) investments.

Q: My wife wants to register an Olympex account. We use one computer, can we register both accounts from one IP address?
A: Yes, you can have more than one account, registered from the same IP address. Please note, self-referring is prohibited.

Q: Can I manage my affiliates' accounts from one computer?
A: Yes, you can. Please inform us that you manage several accounts to avoid account(s) blocking/suspending.